Frequently Asked Questions & Support
As a “Powered by ElephantDrive” solution, WD2GO shares ElephantDrive’s architecture.
You can refer to ElephantDrive’s Knowledge Base for most of your troubleshooting needs.
Or you can reach out directly to us through our support page or via email.
If you experience issues with your WD hardware or other WD accounts (non-WD2GO accounts), please reach out to WD support:
- Go to https://support.wdc.com/index.aspx?lang=en
- Mouse over “My Support”
- Click “My Support Portal”
- Register or sign in to create a WD support case